Shipping Policy

All in stock inventory orders are shipped within 24 hours Monday - Friday 8 am - 5 pm.
Orders placed on the weekend may take up to 48 hours to ship due to USPS not shipping after 3 pm on Saturday and no shipments on Sunday.

We use the following carrier to deliver our orders:
USPS

We offer global shipping at the best rates possible. Our carrier calculated shipping is done in real time.

Order Tracking
Tracking your package is fast and easy. You will be given a tracking number via email once it has shipped. You can also track your order at any time using the "Track my order" tab in the footer of the website.

From time to time carriers fail to scan items when shipped or delivered. If your item is lost, we will do our best to determine where your item is. However, once it leaves our warehouse the USPS tracking number is our only resource.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Shipping delivery estimates
The only shipping method that comes with a guarantee on delivery date is express shipping. All other methods of shipping have estimated transit times and may take longer to be delivered.

Insurance and Liability
Once a package leaves our facility we are no longer liable for where your package ends up. Liability falls on the mail carrier (USPS, DHL, etc). First class mail does not come with insurance from USPS. If a package is lost using first class mail, no insurance claim can be filed with USPS and there is nothing FRW can do to locate or replace your package. We highly recommend choosing priority mail if you are worried about a lost package. However, packages are only insured up to $50 without additional charges to your order. If you wish to ensure the entire value of your order please email management@freedomravewear.com.